How to upload a document to my account for verification?

In certain circumstances you may be required to upload verification documentation. Below is a guide on how to upload your documents through our safe and secure system:

Login into your; click on My Account and select My Documents.

  • Note, if you tried registering for a account and need to upload documentation in order to be verified and approved, you will receive a pop-up when logging into your account for the first time with a ‘Documents Required’ notice, click on Upload to proceed.

From the drop down, select the document type you will be uploading; once selected click on Upload.

From your files, select the document you want to upload

  • Note: If you do not have a copy of the document on your computer, scan or take a picture with your digital camera and upload to your computer.
  • Accepted File Types: .jpg, .gif, .pdf, .tiff, .png
    • o Maximum accepted file size: 5Mb


Once the file is attached, click on Upload.

When successfully uploaded, you will receive a confirmation.

If you need additional assistance with uploading a document, contact Player Support 24/7 at 1-800-986-9248 or via email at